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Elder abuse is a growing problem across our country, so much so the United Nations recognized June 15th as World Elder Abuse Awareness Day in 2011. Elder abuse comes in many forms, including financial exploitation. The National Center on Elder Abuse (NCEA) studies show financial abuse to be one of the more prevalent types of elder abuse.

Join ePayResources and Jeb Saunders as he shares information on his roles as NC Special Deputy Attorney General, Consumer Protection Division - Elder Fraud Unit. In his position, Jeb works to assist senior citizens who have been victimized by fraud and he does outreach to financial institutions and other groups and agencies involved in combatting elder fraud. He also serves as an enforcement attorney, bringing civil actions against businesses and individuals engaged in unfair and deceptive trade practices.

Please note that on-demand courses remain available for 90 calendar days after your registration is processed. Unlimited viewing is allowed within the 90-day period. Once the 90 days have passed, ePayU subscribers accessing Subscriber Content can simply re-register for the course at no charge and begin it again. If you are accessing Premium Content or are not an ePayU subscriber, you must pay an additional registration fee to access a course again after the original 90-day period.

AAP/APRP: Up to 1.2

Item Number - LMSR1013

Our comprehensive and convenient Stop Payment Request Form provides concise explanations on stop payment requests for single or recurring entries to consumer accounts; stop payment requests on paper items; and stop payment requests for entries to non-consumer accounts.

ePay's fillable PDF Stop Pay form can be completed online or emailed to the accountholder for them to fill out and send back to you. Includes a detailed companion document to facilitate your compliant handling of stop payment requests.

Date Published: Q1 2025
Update Cycle: Annual
Format: Digital Document
Audience: Operations, Frontline Staff
Delivery Method: Link via Order Confirmation Email
Item Number: 425G

The most thorough and convenient WSUD there is, customized with your institution's logo! RDFIs are required to obtain a completed Written Statement of Unauthorized Debit (WSUD) from a Receiver before returning a debit entry because it was unauthorized; the authorization was revoked; the item was not initiated in accordance with the terms of the authorization; or the item was improperly initiated according to requirements of the Nacha Operating Rules.

ePay's fillable PDF WSUD form contains clear and concise descriptions about why the item is being returned and what return reason code to use in each situation. The form can be completed online or emailed to the Receiver for them to fill out and send back to you. Includes a detailed companion document to ensure you are compliant for all R05, R07, R10, R11, R51, and R53 returns.

An ePayResources Team Member will reach out for your logo within 24 hours of ordering.

Date Published: Q1 2025
Update Cycle: Annual
Format: Digital Document
Audience: Operations, Frontline Staff
Delivery Method: Email
Item Number: 426C

The most thorough and convenient WSUD there is! RDFIs are required to obtain a completed Written Statement of Unauthorized Debit (WSUD) from a Receiver before returning a debit entry because it was unauthorized; the authorization was revoked; the item was not initiated in accordance with the terms of the authorization; or the item was improperly initiated according to requirements of the Nacha Operating Rules.

ePay's fillable PDF WSUD form contains clear and concise descriptions about why the item is being returned and what return reason code to use in each situation. The form can be completed online or emailed to the Receiver for them to fill out and send back to you. Includes a detailed companion document to ensure you are compliant for all R05, R07, R10, R11, R51, and R53 returns.

Date Published: Q1 2025
Update Cycle: Annual
Format: Digital Document
Audience: Operations, Frontline Staff
Delivery Method: Link via Order Confirmation Email
Item Number: 426G

Which customer is real and which is synthetic? Synthetic identity fraud is a growing problem, with the industry struggling to even identify, let alone mitigate, this type of fraud. A lack of general awareness, differing definitions, and inconsistent reporting methods contribute to this challenge. Over the past two years, the Federal Reserve has focused on increasing industry awareness of this issue and leading collaborative efforts to improve detection and mitigation, including a recent effort to develop a clear and common definition for synthetic identity fraud. Join the Federal Reserve's Staci Shatsoff to learn more about this complex type of fraud and potential mitigation strategies.

Please note that on-demand courses remain available for 90 calendar days after your registration is processed. Unlimited viewing is allowed within the 90-day period. Once the 90 days have passed, ePayU subscribers accessing Subscriber Content can simply re-register for the course at no charge and begin it again. If you are accessing Premium Content or are not an ePayU subscriber, you must pay an additional registration fee to access a course again after the original 90-day period.

AAP/APRP: Up to 0.8

Item Number - LMSR1023