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Add your institution's logo to our comprehensive and convenient Stop Payment Request Form, which provides concise explanations on stop payment requests for single or recurring entries to consumer accounts; stop payment requests on paper items; and stop payment requests for entries to non-consumer accounts.

ePay's fillable PDF Stop Pay form can be completed online or emailed to the accountholder for them to fill out and send back to you. Includes a detailed companion document to facilitate your compliant handling of stop payment requests.

An ePayResources Team Member will reach out for your logo within 24 hours of ordering.

Date Published: Q1 2025
Update Cycle: Annual
Format: Digital Document
Audience: Operations, Frontline Staff
Delivery Method: Email
Item Number: 425C

These cards are a "must-have" for your operations area. The set includes helpful information on Regulation E liability and timeframes, chargebacks, definitions and contacts. Various types of card fraud including skimming, identity theft, telemarketing fraud and phishing are explained. Two new cards have been added to include information on EMV and Mobile Wallets. These cards make a great training tool and have been updated to include new chargeback codes for 2025!

Date Published: Q1 2025
Update Cycle: Annual
Format: Web Based
Audience: Frontline Staff, Operations
Delivery Method: Email
Item Number: 438
Access Term Period: End of Purchase Year

This on demand course helps you stay compliant and minimize the potential for loss by reviewing the debit card transactions covered by the ACH Rules and Regulation E as they relate to errors, liabilities, and responsibilities. Scenarios explore the tiers of liability apportioned to the consumer and the financial institution within Regulation E.

Please note that on-demand courses remain available for 90 calendar days after your registration is processed. Unlimited viewing is allowed within the 90-day period. Once the 90 days have passed, ePayU subscribers accessing Subscriber Content can simply re-register for the course at no charge and begin it again. If you are accessing Premium Content or are not an ePayU subscriber, you must pay an additional registration fee to access a course again after the original 90-day period.

AAP/APRP Credits: Up to 1.3

Item Number - LMSR0008

Building an understanding of the ACH Network requires exploring its vocabulary. This course provides an overview of Article Eight of the ACH Rules and provides a solid foundation of the meanings and nuances of the various terms used within this payments channel. Join in to master the lingo unique to the ACH Network!

Please note that on-demand courses remain available for 90 calendar days after your registration is processed. Unlimited viewing is allowed within the 90-day period. Once the 90 days have passed, ePayU subscribers accessing Subscriber Content can simply re-register for the course at no charge and begin it again. If you are accessing Premium Content or are not an ePayU subscriber, you must pay an additional registration fee to access a course again after the original 90-day period.

AAP/APRP Credits: Up to 1.8

Item Number - LMSR1005

Winter Storm Warning, Hurricane Advisory, Tornado Watch - we see it all in ePayResources' footprint! While the ACH Rules do include a provision for Excused Delay, that section of the ACH Rules is not intended to take the place of a robust, well-tested business continuity and disaster recovery plan. Participate in this webinar and learn how the provisions of Excused Delay are intended to be utilized, what to do with the return process, who to contact, and what SHOULD be part of your disaster recovery plan.

Please note that on-demand courses remain available for 90 calendar days after your registration is processed. Unlimited viewing is allowed within the 90-day period. Once the 90 days have passed, ePayU subscribers accessing Subscriber Content can simply re-register for the course at no charge and begin it again. If you are accessing Premium Content or are not an ePayU subscriber, you must pay an additional registration fee to access a course again after the original 90-day period.

AAP/APRP: Up to 1.2

Item Number - LMSR1014