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C4P Survey Results: Online Account Opening

Available for Members Only

In light of the surge in digital financial services during the global pandemic, the Center for Payments recognized banks and credit unions are looking for ways in which to serve their account holders, but still respect social distancing. As a result, offering the ability to open accounts online has seen significant growth. Like any other online interaction, there are growing concerns regarding the risks and fraud associated with online account products. This nationwide market study of financial institutions sought to examine current industry practices and procedures to safely manage online account openings as well as detect, evaluate, and mitigate hazards throughout the online account opening experience.

These survey results offer financial institutions specific insights into the different strategies and actions similar organizations are employing to manage day-to-day operations and mitigate risk and fraud within the U.S. financial system.

Item Number - C4P002

Check Adjustments

There are distinct advantages, and potential for customer impact, to each method used to send a check back to the Bank of First Deposit, i.e., a return versus an adjustment. This session discusses the Paying Bank's legal right to return a check within very strict deadlines compared to a more forgiving time frame for check adjustment. With a focus on check adjustments, we will discuss reasons why the adjustment process may be the smartest course of action; the most common check adjustments used; definitions of adjustment types and their associated time frames; and where the warranties may be found to make one's case for the adjustment claim and the statute of limitations for the claim. We will also share the process of making a demand letter in instances where an adjustment claim is not available. If you want to learn why an adjustment is sometimes the better option to minimize customer impact, this session is for you!

Please note that on-demand courses remain available for 90 calendar days after your registration is processed. Unlimited viewing is allowed within the 90-day period. Once the 90 days have passed, ePayU subscribers accessing Subscriber Content can simply re-register for the course at no charge and begin it again. If you are accessing Premium Content or are not an ePayU subscriber, you must pay an additional registration fee to access a course again after the original 90-day period.

AAP/APRP/NCP Credits: Up to 1.8

Item Number - LMSR1011

Check Returns

There are distinct advantages - and potential for customer impact - to each method used to send a check back to the Bank of First Deposit, i.e., a return versus an adjustment. This session discusses the Paying Bank's legal right to return a check within very strict deadlines compared to a more forgiving time frame for check adjustment. With a focus on returns, we step through the most common check return reasons and any associated documentation the Paying Bank should obtain prior to return. Check law addressing return timing and liability will be examined as well. Come learn the appropriate use of the most common check return reasons and how to find the most expeditious path back to the BOFD by using data in the image cash letter file!

Please note that on-demand courses remain available for 90 calendar days after your registration is processed. Unlimited viewing is allowed within the 90-day period. Once the 90 days have passed, ePayU subscribers accessing Subscriber Content can simply re-register for the course at no charge and begin it again. If you are accessing Premium Content or are not an ePayU subscriber, you must pay an additional registration fee to access a course again after the original 90-day period.

AAP/APRP/NCP Credits: Up to 1.8

Item Number - LMSR1010

Check Warranties & Indemnifications

Who takes the loss? Changes to Reg CC brought us new definitions, warranties, and indemnifications. This course discusses the responsibilities of the bank of first deposit and the paying bank.

Please note that on-demand courses remain available for 90 calendar days after your registration is processed. Unlimited viewing is allowed within the 90-day period. Once the 90 days have passed, ePayU subscribers accessing Subscriber Content can simply re-register for the course at no charge and begin it again. If you are accessing Premium Content or are not an ePayU subscriber, you must pay an additional registration fee to access a course again after the original 90-day period.

NCP Credits: Up to 1.7

Item Number - LMSM8002

Check/Image Flashcards (Online)

The check/image flashcards are now available!

There are now over 225 cards to help as a hands-on, convenient study aide or just to brush up on your knowledge. This set includes general overview; rules, laws and regulations; fraud and risk mitigation; operations; products and standard and format information.

Date Published: Q1 2025
Update Cycle: Annual
Format: Web Based, App Based
Audience: NCP Candidates
Delivery Method: Email
Item Number: 554
Access Term Period: 6 Months from Code Redemption
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