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Fraud gets the spotlight, but many card disputes fall outside that category. With over 10 non-fraud chargeback reason codes and varying cardholder requirements, issuers must navigate complex rules and responsibilities. This session explores key differences in handling non-fraud disputes, how network rules apply, and why Regulation E might not.

Join card expert Diana Kern, AAP, Senior Financial Solutions Consultant with Shazam, for this dynamic session on handling non-fraud debit card disputes.

Item Number - LMSR2602

Federal benefit payments follow rules that are very different from standard ACH processing. When a federal agency issues a Notice of Reclamation after the death or legal incapacity of a benefit recipient, the Receiving Depository Financial Institution (RDFI)-not the beneficiary's estate-bears liability to the federal agency. Understanding when and how that liability applies is critical for operations staff responsible for ACH exceptions and post-death processing.

In under 30 minutes, this course explains how to recognize federal benefit entries, the regulatory framework under 31 CFR Part 210 and the Treasury's Green Book, and how Death Notification Entries (DNEs) and Notices of Reclamation (NORs) trigger an RDFI's responsibilities. You will also learn how limited liability works, why certification accuracy matters, and the operational pitfalls that most often cause RDFIs to lose their liability protection.

This course is available exclusively to members of ePayResources.

Item Number - LMSM2620

This webinar focuses on the use cases that are creating the greatest value for financial institutions and the specific areas where customer demand is accelerating adoption. Speakers also explore the technology solutions that are beginning to streamline implementation and make instant payments more accessible, efficient, and beneficial for both financial institutions and their customers.

The discussion outlines the factors expected to influence growth through 2028 and highlight opportunities for the industry to continue advancing faster and more reliable payment options.

Item Number - LMSR2601