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Debit card transaction volume and value is increasing so it’s no surprise that your disputes are, too. Over time, the claim reasons, recovery options, and other variables have seemingly become endless. In this session, we examine your chargeback and recovery rights under the global networks’ rules. For an understanding of how Regulation E affects managing consumer debit card fraud claims, check out Debit Card Disputes, Part 1: Regulation E.

Join card expert Diana Kern, AAP, Senior Financial Solutions Consultant with Shazam, for this engaging session on how the card networks’ rules affect managing debit card disputes when fraud is involved.

Item Number - LMSR2604

TEST 4.2.26

TEST2601

The APRP Core Concepts Study Guide is designed to reinforce fundamental concepts found on the APRP exam. The Guide is easy to read and the graphic format is especially useful for the comprehension of difficult concepts such as Legal framework, Payment Systems comparisons, and much more. We've also provided space for you to add additional notes. An ideal resource for studying for the APRP Exam!

Date Published: Q1 2026
Format: Web Based
Printable: Yes
Audience: APRP Candidates
Delivery Method: Email
Update Cycle: Annual
Item Number: 644E
Access Term Period: End of Purchase Year

Debit card transaction volume and value is increasing so it’s no surprise that your disputes are, too. Over time, the claim reasons, recovery options, and other variables have seemingly become endless. In this session, we examine your Reg E compliance and consumer obligations. For a look at your chargeback and recovery rights under the global networks’ rules, check out Debit Card Disputes & the Global Networks’ Rules in Part 2.

Join card expert Diana Kern, AAP, Senior Financial Solutions Consultant with Shazam, for this engaging session on how Reg E affects managing debit card disputes when fraud is involved.

Item Number - LMSR2603

Fraud gets the spotlight, but many card disputes fall outside that category. With over 10 non-fraud chargeback reason codes and varying cardholder requirements, issuers must navigate complex rules and responsibilities. This session explores key differences in handling non-fraud disputes, how network rules apply, and why Regulation E might not.

Join card expert Diana Kern, AAP, Senior Financial Solutions Consultant with Shazam, for this dynamic session on handling non-fraud debit card disputes.

Item Number - LMSR2602