8:00 a.m.

Registration, Exhibits & Continental Breakfast (Sponsorship Available)

8:30 a.m.

Opening Remarks
Laura Steele - AAP, President & CEO, ePayResources

8:45 a.m.

STRATEGIES: Payments – The State of Payments Address: Faster Payments on the Move
Peter Davey, Head of Innovation, The Clearing House | 
Mike Herd, SVP, ACH Network Administration, Nacha (Dallas & Miami) OR  Peter Hohenstein, Senior Director, ACH Network Administration, Nacha (Raleigh) | 
Kassi Quimby, Vice President, The Federal Reserve (Dallas & Miami) OR Keith Melton, SVP, Chief Strategy Officer, Retail Payments Office, The Federal Reserve (Raleigh)
· Snapshot of the Industry · Evolving Networks · Future of Payments

Same-Day ACH, RTP®, FedNow^SM! No matter the flavor of fast or rail, the reality is faster payments are here and moving even faster. NACHA, The Clearing House and the Federal Reserve will share their view of the market and where it is headed in the future.

9:30 a.m.

STRATEGIES: Customers – Why Payments Are a Competitive Advantage for Financial Institutions
Jim Reuter, President & CEO, First Bank Colorado (Dallas) |
Joe Evans, Vice Chairman, Cadence Bank (Raleigh) |
Carlos Fernandez-Guzman, CEO, Pacific National Bank (Miami)
· Payment Strategies · Competitive Threats · Revenue and Customer Engagement

Why is there all this talk about payments strategies? How will having a payment strategy help me better serve my customers? The speakers will share their reasons why it is crucial to have a plan, how payments can help drive bottom-line opportunities in deposits and lending and the importance of engaging your customer through payments to stay competitive in the marketplace.

10:15 a.m.

Refreshment Break and Network with Exhibitors (Sponsorship Available)

10:45 a.m.

STRATEGIES: Payments – Fraud & Security in a Real-Time Digital Age
Sam Piccolotti, VP, Business Development, ToolCASE 
· Fraud Strategies · Digital Security · APIs

Money is moving faster, and customers are increasingly coming back to the financial institution as the point of origin. With all these new digital ways of transferring money, leveraging API’s and the need for a more frictionless experience, financial institutions need to understand critical strategies for protecting their customers and themselves.

11:30 a.m.

STRATEGIES: Payments – The Internet of Payment Things
Peter Tapling, Managing Director, PTap Advisory
· Connected Commerce · Tokenization · Customer Engagement & Security

“Alexa, pay my utility bill…” Every day consumers and businesses are leveraging connected devices to improve their lives, business processes, and enable automation. The integration of these connected devices and payments create great opportunity and also increase risks for end customers and financial institutions. Understand how the concepts of tokenization and IOT registration can become a point of customer engagement and strategy for your financial institution.

12:15 p.m.

Lunch Roundtables (Sponsorship Available)
STRATEGIES: Banking, Payments, and Customers! - Panel & Roundtable Discussions
Moderator: Tim Quisenberry, EVP, Member & Industry Relations; Panel & Roundtable leaders: Staff, Board, and Speakers 
· Idea Sharing · Deep-Dives · Strategic Approaches

After a morning of discussing strategies around Banking, Payments, and Customers, join the subject matter experts to discuss how to make these strategies practical for your financial institution including discussion on how to make the case to the C-Level and your Board.

1:00 p.m.

Exhibits, Dessert and Coffee 
Visit with our sponsors and exhibitors to see how they can help your organization move forward.

1:30 p.m.

STRATEGIES: Banking & Customers – Faster Payments in Real-Life
Jeremy Phillips, VP, National Real Time Payments Manager, Comerica Bank
· Transformation · New Opportunities · Staying Relevant · Meeting Customer Demands

Same-Day ACH became available in September 2016, and RTP® launched in November 2017. With these new faster payment options, how are financial institutions leveraging them with their customers? Hear from your peer financial institutions about what products and services they have launched or will be launching and what their customers are saying about it.

2:15 p.m.

STRATEGIES: Banking – It’s in the POT: Cannabis Banking
Angela Lucas, Managing Partner, Sterling Compliance, LLC | 
Ralf Kaiser, Senior Vice President, Integrated Compliance Solutions, LLC
· Making the Case · Rapid Product Deployment · Partnerships

More and more states have decriminalized or made cannabis and related products legal, however, there remains a conflict at the federal government and regulatory level. This forces legitimate businesses within those states to operate as cash-only businesses. This creates logistical and security problems for those businesses. Financial institutions are looking at creative ways to solve the issues and preparing to bank these customers as legal hurdles are eliminated. What are the issues and strategies your financial institution should be looking at to help enable this marketplace?

3:00 pm

Closing Comments & Adjourn – Peter Davey, EPS Conference Chair