ePayResources™ and ePayAdvisors™ Guiding Principles
Providing exemplary service to our members and clients is our primary focus, and our Guiding Principles direct how
we conduct our daily activities and interactions --with our members and clients as well as with our teammates, board
of directors, industry partners, peer organizations, and the communities that we serve.
Passion for Excellence: We show enthusiasm, dedication, and pride in providing the highest quality products and
services to our members and clients. Our service quality is focused on reliability and responsiveness. We are all
about “getting it right the first time” and driving results that set us apart from our peers.
Entrepreneurial Spirit: We continuously and proactively look to innovate and enhance our products, services and
processes. With a laser focus on our members’ and clients’ needs, and without artificial boundaries, we will
evolve to meet them... today and in the future.
Integrity and Trust: We hold our organization and ourselves to the highest ethical standards. Each of us is
accountable for our actions. Our members have confidence, trust, and “peace of mind” that we act in their best
interests, not our own. We strive to maintain objectivity in our interactions with others.
Teamwork: We demonstrate a shared commitment to the goals and mission of our organization. We are
supportive of each other’s efforts and celebrate our successes. We are straightforward and honest in how we
interact, internally and externally. Our goal is to provide clarity and understanding through concise and effective
Respect for the Individual: We honor the opinions, points of view and rights of our members and clients, our
fellow teammates and all those with whom we interact. We treat others with the highest degree of dignity,
equality, and courtesy. We conduct ourselves with professionalism at all times.